Take Control (TeamViewer) and TeamViewer cannot co-exist on the same device.
If the Agent is updated and includes a new Take Control version, update the Take Control Viewer on the local machine.
Once downloaded, unpack the compressed file and run the executable following the prompts in the installation wizard.On the RMM Dashboard, go to Remote Access > Download Take Control Viewer - Teamviewer.
To download and install the Take Control (TeamViewer) Viewer: Each viewer can run three concurrent remote access sessions. The Take Control (TeamViewer) Viewer is only available for Windows computers and it enables you to connect to any devices running Take Control (TeamViewer). Run the following command to install the Take Control (N-able) Viewer in the target folder: TakeControlViewerInstall.exe /D=:\.Open a command prompt on the device and navigate to the location of the downloaded file.Download the Take Control (N-able) Viewer to the device providing assistance.To download and install the Take Control (N-able) Viewer to a different location in Windows:
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